Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Eastern Financial Partners (EFPTR LLC) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our consultation services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Contact Information for Privacy Questions:
Phone: (888) 381-4057
Address: 125 Half Mile Road, Suite 200, Red Bank, NJ 07701
2. Information We Collect
2.1 Personal Identification Information
We may collect personal identification information from you in various ways, including when you:
- Visit our website
- Fill out a contact form or consultation request
- Subscribe to service updates
- Respond to a survey
- Engage with our services
Personal information may include:
- Name (first and last)
- Email address
- Phone number (optional)
- Business name
- Industry type
2.2 Business and Financial Information
To provide our consultation services, we collect:
- Information about your Merchant Cash Advance (MCA) agreements
- Estimated total amounts
- Number of active MCAs
- Payment schedules and terms
- Lender information
- Business financial statements (when applicable)
2.3 Website Usage Data
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device information
3. SMS/Text Messaging (10DLC Compliance)
3.1 SMS Opt-In and Consent
If you consent to receive SMS text messages from Eastern Financial Partners, we may send you text messages related to your consultation, appointment reminders, and service updates. SMS consent is completely optional and not required to use our services.
3.2 Message Frequency and Fees
Message frequency varies based on your account activity. Standard message and data rates may apply as determined by your carrier. The messages you receive may include:
- Appointment confirmations and reminders
- Consultation status updates
- Important service notifications
- Responses to your inquiries
3.3 Communication Purpose
Communications are solely for service-related notifications regarding your consultation and account with Eastern Financial Partners. We do not send promotional or marketing messages via SMS.
3.4 Opt-Out and Support
- To opt out: Reply STOP to any message to unsubscribe from SMS communications
- For help: Reply HELP to any message for assistance
- Alternative contact: Call us at (888) 381-4057 for support
Opting out of SMS will not affect your ability to receive services from us. We will continue to communicate via email and phone as needed.
3.5 Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and is not guaranteed.
3.6 No Mobile Information Sharing
We do not share your mobile phone number or SMS consent with any third parties for marketing purposes. Your phone number and messaging consent are used solely for our direct communication with you regarding our services.
4. How We Use Your Information
We may use the information we collect from you for the following purposes:
- To provide and personalize our consultation services
- To analyze your MCA situation and provide recommendations
- To communicate with you about your case and our services
- To send appointment reminders and service updates (with consent)
- To improve our website and services
- To respond to your inquiries and support requests
- To comply with legal obligations
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in operating our business, including:
- Legal professionals who may assist with your case
- IT and hosting service providers
- Communication service providers
- Analytics providers
These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information when required by law, such as:
- In response to a subpoena or court order
- To comply with regulatory requirements
- To protect our legal rights
- To prevent fraud or illegal activity
5.3 No Sale of Personal Information
We do not sell, trade, or rent your personal identification information to third parties for marketing purposes.
6. Data Security
We implement appropriate security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure storage of electronic records
- Access controls limiting who can view your information
- Regular security assessments
- Employee training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
7.2 Communication Preferences
You can manage your communication preferences by:
- Replying STOP to SMS messages to opt out
- Contacting us at (888) 381-4057
- Emailing us with your request
7.3 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it's used, and the right to request deletion of your information.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience. These may include:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
11. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Eastern Financial Partners (EFPTR LLC)
125 Half Mile Road, Suite 200
Red Bank, NJ 07701
Phone: (888) 381-4057
Hours: Monday - Friday, 8am - 7pm EST